This website uses cookies to manage personal data and improve your website experience. You can learn more at our Privacy Policy and Cookie Policy
1. Principles and Purpose
www.betterwaysolutions.co.th ("the Website", "we") recognizes the importance of personal data and other information relating to our service users ("customers" or "you"). To assure you that the Website operates with transparency and accountability in collecting, using, or disclosing your information in accordance with the Personal Data Protection Act B.E. 2562 ("the Personal Data Protection Law") and other related laws, this Privacy Policy ("Policy") has been prepared to explain to you the details regarding the collection, use, or disclosure (collectively referred to as "processing") of your personal data.
2. Collection of Personal Data
Personal data refers to information about a person that can identify that person, whether directly or indirectly. We collect personal data only when necessary and use it only for that purpose.
| Category of Personal Data | Details and Examples |
|---|---|
| Identification data | - First name, last name - Gender - Age - Date of birth - National ID number - Photograph |
| Contact data | - Mailing address - Phone number (including home and mobile numbers) - Social media accounts, e.g. LINE ID, Facebook account/ID, Google ID |
| Financial data | - Credit/debit card details, e.g. cardholder name, card number, expiry date, issuing bank - Bank account - Tax invoice issuance |
| Technical data | - IP Address - MAC Address - Usage logs or behavior tracking via Session ID - Web browser type and version |
3. Source of Personal Data
We may collect your personal data through the following channels:
3.1 Collected directly from you
3.2 Collected automatically
3.3 Collected from third parties
Collected from such sources lawfully, or where the personal data owner has already consented to disclosing the information to us, such as when your personal data is sent to us for the purpose of offering or providing services to you and conducting related business.
4. Legal Basis for Collecting Personal Data
Personal data refers to information about a person that can identify that person, whether directly or indirectly. We collect personal data only when necessary and use it only for that purpose.
| Legal Basis for Collection | Details and Examples |
|---|---|
| Performance of a contract | Performance of the sale and purchase contract between the personal data controller ("we") and the personal data owner ("you") regarding payment for goods, including collecting your delivery address for the purpose of shipping goods to you |
| Consent of the personal data owner | For the collection, use, or disclosure of personal data that requires consent, where the purpose of the collection, use, or disclosure was notified before or at the time consent was requested, such as the collection of sensitive personal data that does not fall under a legal exemption, presenting and promoting products and services, and facilitating service provision |
5. Purposes of Collecting Data
Personal data refers to information about a person that can identify that person, whether directly or indirectly. We collect personal data only when necessary and use it only for that purpose.
| Purpose | Details and Examples |
|---|---|
| To facilitate website use and service provision | Facilitating product orders, delivery, returns, and exchanges |
| To answer questions and provide customer support | Assisting customers with service-related matters, updating customer information, and handling requests to exercise rights or complaints |
| To develop and improve quality and services | Analyzing and developing products or services to be better suited to customer needs |
| To provide information about products and services, or marketing communications | Sending information about products and services to offer special privileges, promotions, discounts, and special offers via email, SMS, and mail (once we have obtained your explicit consent) |
| For data analytics | Using customer data for market analysis and market research to develop better products and services |
| To prevent, detect, and investigate crime | Investigating and taking any action to prevent offenses under relevant laws, including security breaches affecting personal data owners |
We may share your de-identified data publicly, with partners, or for marketing purposes, website performance analysis and operations, sales promotion, or to generally illustrate trends in the use of our products and services.
6. Disclosure of Personal Data to Third Parties
We may disclose personal data, to the extent necessary, to external agencies or third parties under the consent of the personal data owner, except where done within the scope authorized by law.
7. Personal Data Retention Period
We will retain your personal data only for as long as required by law or as necessary for the purposes of such data collection. We will delete or destroy personal data once it is determined that retaining it is no longer necessary for the stated purposes.
8. Security of Personal Data
We recognize the importance of maintaining the security of your personal data. We therefore have appropriate measures in place to prevent loss, unauthorized access, destruction, use, alteration, modification, or disclosure of personal data. We ensure electronic security using the SSL (Secure Socket Layer) standard, approved for the website by a CA (Certificate Authority), which encrypts data such as personal information, passwords, and credit card numbers.
9. Rights of the Personal Data Owner
If you choose to object to the collection, or request deletion or destruction of previously granted rights, it may affect the services you receive from us, and we may be unable to provide certain services.
You may exercise your rights as a personal data owner as described above by contacting us at info@bwstservice.com or 02-917-0000 ext. 783. We will consider your request and notify you of the outcome within 30 days from the date we receive such request.
10. Connections to External Websites or Services
Our website may contain links to external websites, which may collect information about your use of their services and your personal data. We are not responsible for the security or privacy of your data collected by such external websites. You should review the privacy policy of those external websites and follow the privacy policy presented on those external websites instead.
11. If You Refuse Consent or Decline the Use of Your Personal Data
We are required to collect personal data by law, or for the purpose of entering into a contract between you and us. If you do not consent to our use of your personal data, you may still use our services, though you may experience reduced convenience, as the Company will not have received consent to use your personal data for the full intended purposes.
12. Amendments to This Privacy Policy
This Privacy Policy may be updated or revised as appropriate to comply with personal data protection law or other related laws. We therefore recommend that you review changes to this Privacy Policy periodically.
13. Contact Details
If you have any questions, suggestions, or would like further details about this Privacy Policy, please contact:
Personal Data Controller
Email: info@bwstservice.com
Phone: 02-917-0000 ext. 783
Contact us via the form at www.betterwaysolutions.co.th/contactus
14. User Account Deletion
If a user wishes to delete their account, they may notify us to request account deletion at any time by sending an email to info@bwstservice.com to proceed with the account deletion. After the account has been deleted, your personal data on our servers will be purged and cannot be recovered.
